Introducing NodeFoundry Support: direct access to the engineers who built it
Starting today, Professional and Enterprise customers get direct access to our support team — the same engineers who designed and operate NodeFoundry in production environments every day.
Introducing NodeFoundry Support
Starting today, Professional and Enterprise customers get direct access to our support team — the same engineers who designed and built NodeFoundry.
What’s included
Professional plan customers get business-hours support via a private Slack channel with a 4-hour first-response SLA for critical issues.
Enterprise plan customers get 24/7 on-call escalation, a dedicated Slack channel, and quarterly architecture reviews.
Why this matters for storage
Ceph incidents rarely happen at convenient times. When a drive fails, OSDs start backfilling, and a pool goes degraded — you need someone who has seen that exact situation before, not a tier-1 ticket queue.
Our support team has operated Ceph at scale for over a decade. We know what the error messages mean, which ceph CLI flags to reach for, and when to escalate to a hardware issue versus a configuration problem.
Getting started
Support is automatically enabled for eligible plans. Open the Help menu in your dashboard to connect your Slack workspace. Enterprise customers should email us to arrange the initial architecture call.
Want to see it for yourself?
We're happy to walk you through it.
No pitch deck. Just a real conversation about your infrastructure, your cluster size, and whether NodeFoundry is the right fit. If it's not, we'll tell you.